Services

Good design – above all else – must be easy to interpret and use. Our work is defined by an understanding for people and their objectives, and our services have helped higher education, nonprofit, and software development organizations launch successful sites and guide the development of useful applications that grow and change as user and business needs evolve.

• Some projects take a few weeks and cost less than $5,000.
• Work that includes all or most of the services listed below is in the $20,000 - $40,000 range.

Let us know what you'd like to improve, and we'll work with you on pricing, a timeline and a scope of work to fit your situation.

User needs definition We use a variety of techniques to learn what people want to do on your site and understand what they value. This knowledge leads all other efforts. Typical activities include: Contextual inquiry Card sorts and interview sessions Stakeholder workshops	contextual inquiry for Texterity internal applications
Information architecture & content planning Informed by user needs and tasks, we define how to provide what people want to to know. We create a structure for presenting that information and maintaining it as the site changes and grows. Site map verification/development Content inventory creation Wireframe page diagrams Prototype development & testing	wireframe diagram for MIT CTL
Interaction Design We define what people will do and demonstrate ways for them to do it that fit the technical constraints, business goals and personality of the application. Scenario development Feature definition Prototype development & testing	Flash prototype for Diamond.com
Visual and interface design Our “do no harm” approach to designing the appearance of a site or application is to select colors, type styles, imagery and other graphics based on what will enhance comprehension of the content and help people accomplish tasks. Navigation Graphics Type specifications/CSS Identity refinement Style guides	visual and UI design for coverleaf.com
Usability testing Remote or in-person, we investigate how people interpret a site – if they can use the features, find their way around, understand the offerings, and find the site appealing. We provide short- and long-term recommendations for quick, tactical improvements and roadmap goals. Test protocols Prototype development (paper, HTML, visual/conceptual) In-person and remote testing	paper prototype for Napster